Returns

Returns are not accepted for personalized items such as Paintings and Portraits, Golden Babies or items personalized specifically for the customer.

If the customer wishes to return one or more items, they may do so within 14 days of receiving the order, provided that the products are intact, sealed, complete and in their original packaging, which must not be damaged, altered or scratched.

To exercise your right of return, you must contact us by email and specify the order number, the description or reference of the product(s) you wish to return and the form of refund you would like. Refunds can be made via the original payment method or via a refund coupon, which is valid for 12 months from the date of issue. At the end of this period, there will be no further reimbursement.

The customer must also bear in mind whether the product they wish to return was purchased as part of a promotional campaign and whether they have therefore received a product offer. If this is the case, you must return not only the product in question, but also the gift you received with your purchase. Both products must comply with the aforementioned guidelines.

The return of incomplete, damaged or scratched products, as well as products without the original packaging and/or label, or products showing signs of having been used, will not be accepted.

Shipping costs will not be refunded.

Exchanges

The customer must return the item(s), request a refund and make a new purchase.

Cancellations

We start working on your order as soon as it is placed on our website, so we cannot guarantee cancellation after order confirmation.

If you wish to cancel your order, please contact us by email and we will do our best to fulfill your request.

Damaged products

If you receive a damaged product, please contact our customer service team by email within 48 hours of delivery so that we can resolve the situation as best as possible.